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Terminal Updated: March 16, 2022

Recent issues

If you are experiencing problems accessing OneDrive online, you lot can run across the status of Microsoft Office Online Services at the Service Health portal.

Result

Some customers with macOS 12.2 or later on may see the mistake message "Microsoft OneDrive uses a legacy arrangement extension that is not available in the latest versions of MacOS. Contact the developer for support".

RECOMMENDED ACTION

Update your OneDrive to the latest version.

Update

On macOS 12.1 "Monterey" and subsequently, macOS and OneDrive run a new Files On-Need experience.

The macOS sync icons at present look the same no matter which cloud service you lot use, and the macOS beliefs might exist new to yous.

Learn more.

ISSUE

This error volition appear if yous have ii versions of OneDrive installed.

WORKAROUND

We do non back up running both standalone and App Store versions of OneDrive side by side.

If you lot want to switch betwixt them, you must outset remove the previous installation by running the Reset script inside of the app packet:

1. Right-click or CTRL-click the OneDrive app

2. Select Show package contents and then Contents/resources/reset*.command

3. Install the latest OneDrive for macOS from your preferred source.

On macOS 12.1 and later on, OneDrive runs a new Files On-Demand experience which may affect file path location and Autosave for some users.

Learn more.

Last Updated: November 24, 2021

Consequence

Some customers are unable to sign in correctly when clicking a link to a shared file or folder.

WORKAROUND

Please sign in to onedrive.com before clicking the sharing link.

Last Updated: November 22, 2021

ISSUE

Some customers may exist unable to preview saved email .msg files with the following errors:

• The file couldn't be opened

• No file to preview

• Hmm... looks like this file doesn't have a preview we tin can evidence you.

STATUS

We are working on the problem, apologies for any inconvenience caused.

Final Updated: November 22, 2021

Effect

Some customers may come across the error "items weren't added" when trying to add items to an anthology that has been shared with you.

Condition

Y'all cannot add images to someone else's albums, only to shared folders. Nosotros're working hard to remove the Add together items button which shouldn't be there.

ISSUE

Afterwards updating to macOS Monterey, OneDrive volition appear to hang or crash when you sign in to an on-premises SharePoint Server.

SharePoint online is not affected.

WORKAROUND

We are working on the problem, merely until then:

1. If you oasis't updated to macOS Monterey, please consider delaying the update until this event is resolved.

2. If you take already update to macOS Monterey, you can withal access your SharePoint and OneDrive content from the web.

ISSUE

Some users are seeing the mistake code 0x80049d61 when launching the OneDrive store app. Nosotros are aware of the problem and are working to release fix as soon as possible.

WORKAROUND

Use the OneDrive desktop app or go to Onedrive.com.

Last Updated: November 19, 2020

Issue

After updating to macOS Large Sur, some Mac users may come across OneDrive stuck on "Processing changes" for a long fourth dimension.

RECOMMENDED ACTION

This is acquired past a VolumeID alter which happened every bit part of the OS upgrade.

No action is required - please look for the changes to consummate.

Issue

Some customers may come across that their Personal Vault binder displays text in the incorrect linguistic communication.

This is because of a difference between your OneDrive linguistic communication settings and your PC language settings.

RECOMMENDED Activeness

We accept started to deploy a prepare, but there are ii workarounds immediately available:

1. Change your Microsoft Account Contour language settings to lucifer your PC language settings (Start > Settings > Display Language).

2. Sign out and close all browser windows.

3. Rename your Personal Vault binder:

   1. Sign in to OneDrive.com

   2. Unlock your Personal Vault folder.

   3. Choose Rename from the superlative carte du jour bar. This will synchronize your language settings.

ISSUES

Any client using a router which has BT Web Protect enabled will not be able to access OneDrive. Because BT Web Protect works at a network level, it'south practical to all devices using your abode BT Broadband connection or BT Wi-fi when logging in with your BT ID.

STATUS: WORKAROUND

Disable BT Web Protect to allow access to OneDrive.

1. Sign in to your BT account.

2. Go to the My Security Settings folio.

3. Switch the BT Web Protect toggle off.

   

Note:If you're using a router that's not from BT, there may be additional settings yous need to alter to brand it compatible with BT Web Protect.

Common issues

The OneDriveBackup settings now include your Desktop. Y'all tin evidence either your PC'due south Desktop, or your Desktop binder in OneDrive.

In new installations of Windows 10 for many eligible users, the default setting is to save files to OneDrive, rather than to your PC. To learn how to change your OneDrive Fill-in settings, read Files save to OneDrive by default in Windows 10.

ISSUE

When files are uploaded via the OneDrive.com website, the dates shown may be the uploaded time and date, and not the expected file date.

Tips:

• If photos seem to be in the incorrect time zone, that is because at that place's no fourth dimension zone information in image EXIF metadata. OneDrive will always display the time stamp of the "Date Taken" field in UTC.

• Video files do incorporate timezone information, so should display the correct time.

WORKAROUND

To prove the correct engagement, ensure the files or folder are available on your PC by right-clicking the files or folder and select Always keep on this device

Salve disk space with OneDrive Files On-Need for Windows 10.

You may come across a divergence between Size and Size on Diskwhen viewing file, folder or drive properties. This could be considering of the post-obit reasons:

1. The OneDrive Files On Demand feature doesn't download the file to your figurer, simply a placeholder or link to it.

2. Storage utilities show file categories, non the bodily files.

For more information, read why OneDrive disk space and file size don't match.

After deselecting a binder from the list of folders you lot choose to sync, you may see an error: "The file or folder already exists on OneDrive."

Workaround options:

Choice 1: Delete information technology from the PC.

Notation:It'southward safety to delete information technology because information technology'southward still available in OneDrive online. If you lot don't desire to have the folder in OneDrive and only have the folder on your PC, move the folder out of the PC's OneDrive binder (see option 2).

Option ii: Remove the file or folder from OneDrive.

Note:With the file included in selective sync, move the binder to some other identify outside the OneDrive folder structure. This will delete the files and folder from OneDrive.com and brand them only available on your PC.

Consequence

A duplicate file is created with your computer name added to the filename, for example:

• book1.xlsx

• book1-desktop-computer.xlsx

WORKAROUND

Windows:

1. SelectOffset, type "credentials," and and then select Credentials Manager.

2. Select the Windows Credentials tab.

3. Nether Generic Credentials, look for any entries containing "OneDrive Buried Credentials" and remove them.

4. Restart OneDrive.

Mac:

1. From Spotlight search type "keychain" and select "Keychain Access". If it's non visible in Spotlight, go to the Utilities folder and open Keychain Access from there.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential."

4. Run OneDrive.

If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:

• Download for Windows

• Download for Mac

Note: You lot won't lose files or data by disabling or uninstalling OneDrive on your calculator. Yous can always access your files by signing in to OneDrive.com.

ISSUE

When you effort to add your account to OneDrive for Mac, y'all may receive the mistake: "You're already syncing this account."

WORKAROUND

1. From Spotlight search type "keychain" and select " Keychain Access". If it's not visible in Spotlight, become to the Utilities folder and open Keychain Access from in that location.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential."

4. Go to/Users/<username>/Library/Group Containers/

5. Detect and deleteUBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist

6. Restart OneDrive.

Encounter Also

What do the OneDrive error codes hateful?

What practice the OneDrive icons mean?

Hints and tips

• Read more on how to fix OneDrive sync problems, how to set up bug uploading files, or what to do if you're over your OneDrive storage limit.

• Learn how to detect lost or missing files in OneDrive or what the OneDrive error codes mean.

• Download the latest Windows updates to get the most out of OneDrive. For information on the latest version of OneDrive, read the OneDrive release notes.

Need more help?

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Source: https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b

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